Shenley Travel Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information and your rights under the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Shenley Travel Limited
Registered in England and Wales – Company No. 15961914
ATOL No. 12694
Email: hello@shenleytravel.co.uk
Phone: 03302 237 121
Address: Shenley Travel Limited, Radlett Ln, Shenley, Radlett, Hertfordshire, WD7 9DW
We are a travel company that offers a mix of ATOL-protected and non-ATOL-protected travel services.
2. Information We Collect
We may collect and process the following types of personal data:
• Contact details: name, email address, phone number, postal address
• Booking information: passport details, travel preferences, dates, accommodation details
• Payment details: billing address and payment method (we do not store card details)
• Communication records: emails, phone call notes, feedback
• Website usage data: IP address, browser type, pages viewed (via cookies and analytics)
3. How We Use Your Information
We use your data to:
• Process bookings and deliver travel services
• Provide customer service and respond to enquiries
• Send you important travel updates and documentation
• Send marketing communications (if you have opted in)
• Improve our website and services using anonymous analytics
• Fulfil our legal and regulatory obligations (e.g., ATOL, tax, fraud prevention)
4. Sharing Your Data
We may share your personal data with:
• Travel service providers (e.g., airlines, hotels, tour operators) to fulfil your booking
• Payment processors (e.g., Stripe, PayPal)
• Regulatory authorities, including the Civil Aviation Authority (CAA) and HMRC
• IT and hosting providers (e.g., website and email service providers)
We will never sell your data and we only share the minimum required to provide our service.
5. International Data Transfers
If we transfer your data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses or working with providers in countries with adequate data protection laws.
6. How Long We Keep Your Data
We retain personal data only as long as necessary:
• For bookings: typically 7 years (to comply with tax and financial regulations)
• For marketing: until you unsubscribe or request deletion
• For enquiries: usually no more than 1 year after last contact
7. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of incorrect or incomplete data
• Request erasure of your data (where legally possible)
• Object to or restrict certain types of processing
• Withdraw consent (for marketing, etc.) at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email: hello@shenleytravel.co.uk
8. Cookies
Our website uses cookies for functionality, analytics, and marketing purposes. You can manage your cookie preferences via your browser settings or by using the cookie banner on our site.
More information is available in our Cookie Policy.
9. Security
We take appropriate security measures to protect your data from loss, misuse, or unauthorised access, including SSL encryption, access controls, and secure servers.
10. Changes to This Policy
We may update this privacy policy from time to time. Please check this page regularly to stay informed.
